Customer Service Policy

Oakmoor Recruitment Customer Service Policy Statement

At Oakmoor Recruitment we want to provide you with the best possible service at all times. If you would like to make any comments, raise a query or make a complaint about the service you have received, please contact us. Our contact details are set out below.

This policy will be kept up to date. To ensure this, the policy and its effectiveness will be reviewed on a regular basis.

Our staff

All of our staff are – or will be – fully trained in customer service standards, will show customer-friendly service skills and be knowledgeable, professional and courteous in meeting the needs of our customers and clients.

Complaints procedure

Oakmoor Recruitment seeks fair and rapid solutions (when possible) to any complaints and requests. Complaints should be sent to one of the Directors, where they will be acknowledged and directed to the appropriate person.

Reducing our carbon footprint

Wherever possible – without compromising our legal requirements – we strive to eliminate unnecessary paperwork. In most instances, our Green Policy extends to e-communication.

Communication with our clients and candidates

We will respond to all phone calls and emails received from clients, registered candidates – and applications to vacancies – within agreed timescales. Where we are unable to meet this agreement we will inform you of this as soon as possible.

Access to information

We comply fully with the Data Protection Act 1998. Any personal or confidential information held by us about a client or jobseeker is fully accessible to that person or entity for review – and subsequently requested editing – by contacting one of the Directors. Oakmoor Recruitment is also in full compliance with current requirements of the Information Commissioner's Office (ICO).

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